Frequently Asked Questions
Everything you need to know about your Pokémon Center fashion orders.
How do I know which size to order for apparel?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our charts, as fit vary between our 'Classic Fit' and 'Streetwear' collections.
What is your return policy on limited edition clothing?
We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that certain exclusive collaboration items may be final sale.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the United Kingdom. We are working on expanding our Trainer network to more regions soon.
How should I care for my graphic tees and hoodies?
To preserve the quality of the prints and embroidery, we recommend washing garments inside out in cold water and tumble drying on low, or air drying whenever possible.
Are your materials sustainably sourced?
We are committed to quality and responsibility. Many of our newer collections utilize organic cotton and recycled polyester to reduce our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.